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Playing by the Rules!

Please keep your email up to date. Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, it is ultimately your responsibility to check back regularly so that you are aware of our most current Policies, Procedures, Services and Rates. We reserve the right to refuse service to anyone at our sole discretion.

All Dogs Entering & Exiting the Lobby:

Drop off/Pick up Times are limited:

  • daycare closed Monday, July 4th, 07/04
  • there is no pick up or drop off on July 4th, 7/4
Labor Day Weekend 9/01-9/05
  • daycare closed is closed Monday 09/05
  • boarding pick up and drop off is limited to 7-8AM/6-7PM only
Thanksgiving 11/18-11/28
  • daycare is closed 11/23-11/25 Wednesday to Friday.
  • no boarding pick up or drop offs on Thanksgiving Day, 11/24
  • Boarding pick up and drop off Wednesday and Friday is limited to 7-8AM/6-7PM only; 11/23 & 11/25

Christmas and New Years 12/16-01/02

  • No boarding pick ups or drop offs, Saturday and Sunday, 12/24-12/25

Thank you for your understanding and continued support. Please let me know if you have any questions or concerns!

 

Late Policy

 

Please Call before 7:00 PM if you may arrive outside normal operating hours. If staff cannot reach you by 7:30 PM with numbers provided: Staff will feed your pup (House Food), tuck them into bed and apply appropriate fees. If you call before daycare closes at 7 pm, late fees are applicable at 0.20 cents per minute. If we do not hear from you by 7:00 PM late fees are applicable up to $1 per min late. If we end up tucking your pet into bed without notice, late fees are added on top of boarding charges.

 

Personal Items


The only thing you need to bring is your dog and their food! We provide bowls, bedding and cots for the dogs that are boarding with us so it is not necessary to bring personal items. If you do decide to bring belongings for your dog, make sure that it is not something valuable and be aware that you are bringing them at your own risk. We do our best to keep close track of everyone’s belongings, but mix ups and other accidents can occur.  Red Rover will not be held responsible and will not replace lost or damaged bedding toys or other belongings.

 

Misbehavior & Dismissal 

 

“Rough housing” is what many dogs do; however, we do not allow aggressive behavior. We promote a social atmosphere; therefore we can only allow dogs that are comfortable in a social canine setting.

 

Like people, dogs occasionally have bad days too. If a dog seems to be experiencing irritability or an “off” day, we will customize their day appropriately and notify owners at pick up. We are able to tailor some aspects of your pets day to maximize their comfort, such as attempts to separate the dogs into smaller groups or shorter group time. However we are only able to do this if your dog is also still enjoying themselves. If unacceptable behavior continues, it is possible your dog will be dismissed.

 

Health Risks


We make every effort to ensure the safety of every dog under our care. However, dog daycare/boarding is similar to a child’s daycare. A child can fall down or catch a cold, or encounter a bully. These are also the realities of cage-free play with dogs. However the risks with dogs are a bit different as dogs play with paws, nails and teeth, so you may occasionally see a scratch or two as well as bites and other injuries. Just as your child’s daycare does not pay for doctor’s visits when your child is injured or becomes sick, Red Rover does not pay for vet bills if your dog becomes sick or is injured while in our care.

 

Common but not limited to diseases are kennel cough and oral papillomas.

 

Kennel Cough/Bordetella is the name for many different strains of upper respiratory diseases that cause a dog to cough or make a hacking or choking sound.  It is usually not very serious and will pass in a few days.  However, if your dog does begin coughing, we do recommend that they see a veterinarian to ensure that they receive proper treatment because the coughing can lead to more serious issues if left untreated.  (Most veterinarians prefer if you call ahead so they can give you instructions on how to enter their building in order to avoid spreading the cough.) If your dog is coughing, do not bring them to daycare until your vet has cleared them to be around other dogs (typically a week or so after their symptoms have subsided.) We do require the Bordetella vaccine for all dogs that visit us.  But, the vaccine, like a flu vaccine for people, does not prevent all strains of potential upper respiratory issues.

 

Oral Papillomas (CPV) are cauliflower shaped “warts” caused by the Canine Papilloma Virus. They typically appear in a dog’s mouth but can also appear on their paws or elsewhere.  They most commonly appear in dogs with weaker immune systems or puppies. CPV is contagious and while very few dogs will contract them if they are around another dog with warts, since most dogs’ immune systems are strong enough to ward against them, Red Rover does not allow dogs that have visible warts in relation to CPV to participate in group play until the warts are gone and the dog has cleared by a veterinarian.

 

Emergencies

If any injury or medical problem develops while your dog is in the care of Red Rover. We are authorized to do whatever is deemed necessary for the safety, health and well-being of your dog and you agree to be responsible for any expense incurred up to the specified limit provided by you, on your pet profile.  If our staff is concerned that your dog has become seriously injured or ill, we will contact you or your emergency contact, if possible.  However, you acknowledge that a decision may need to be made quickly, and you authorize Red Rover to take your dog for emergency treatment if and when Red Rover, in its sole discretion, deems necessary. These things happen quickly and we may not be able to contact you. You acknowledge we are not required to contact you in the event of an emergency if time is of the essence. Veterinary care can be expensive and surgeries to correct emergency medical conditions are not always successful.  If you would prefer that Red Rover not seek emergency care for your dog, or if you would like a dollar limit on any emergency care, you must document that desire in writing with your signature in your dog’s file.  Otherwise, Red Rover will seek all available treatment possible in consultation with the veterinarian and you will be responsible for the payment or reimbursement of any expenses. Red Rover can and will use your pet’s primary vet at your request (if the Vet is available or bring them to our primary care vet: Airport Animal Clinic, 215 Pineway Dr, Nashville, TN 37217. In event of emergencies after hours Red Rover will use Nashville Veterinary Specialists + Animal Emergency, 2971 Sidco Dr, Nashville, TN 37204.

 

Spay/Neuter

All pets must be spayed or neutered by 6 months of age. Exceptions can be made, generally for giant breeds. All exceptions are dependent on behavior during their time at Red Rover. If any issues arrive, your pet will be dismissed until their alteration. After-which your pet will be re-assessed, we recommend at least two week after alteration to wait for see if their behavior subsides

 

Other Fees

⇒House Food can be provided at $1 per cup.
⇒If any fleas are found on a pet during their stay at Red Rover, a CAPSTAR will be administered at $10 per dose. Please click here for more information on CAPSTAR

Why is my dog smelly after daycare?

Depending on each dog’s play style some dogs can get downright gross! Possibly even soaking wet paws because they tried to go for a swim in the water bowls. However, we do try to clean up those enthusiastic attendees as much as possible before sending them home. If you are ever unhappy with the cleanliness of your dog, please let us know, & we will make sure to address it.

What are the risks of cage-free care?

Dogs are physical creatures and use all parts of their bodies to communicate and socialize and play. Even friendly play can leave nicks and scratches. If ever there is a serious injury incurred, we will let you know immediately. If you should ever feel uncomfortable with the condition your dog arrives home in, please let us know immediately so we can address it. 

What if my pet becomes ill or injured?

We will assess the situation and make every effort to contact you or
your emergency contacts. We will then contact your pet’s veterinarian

and decide if the pet needs to be taken to your vet or not. We will take

your pet to your vet if possible, if not your pet will need to go to one of

the emergency clinics. You are responsible for any veterinarian

charges.

Do I need to bring food for daycare/boarding?

To avoid potential gastrointestinal upset, we typically do not feed dogs during daycare. However, if you wish to bring a lunch or dinner for your dog to be fed during daycare, we are more than happy to accommodate. Lunches are served between 11 am and 1 pm. If you would like us to feed your pup dinner before going home, we typically start feeding around 5PM. Boarding Dogs are typically fed twice a day (+lunch if requested). Food can be provided at a fee, but bringing food is recommended. 

Can you prepare my dogs food?

Yes! We do not require food to be packaged a certain way, we do not charge extra for any supplements or medications that must be given, and we DO have a fridge/freezer we can store food in. We will follow any instructions you give us! All wet, raw, dry food etc. are welcome.

Treats & Snacks & More!

Treats are typically not given unless requested or used for training purposes. For boarders who skip meals, staff will request if we can add toppers to entice eating during meal time. At which permission is requested to use treats. Please let staff know if your pet has any allergies at drop off, so we can ensure notes are kept! 

Will daycare teach my dog to potty inside?

Indoor Red Rover is not the same as the inside of your home. It’s an entirely different environment and amazingly, most dogs learn that very quickly. They consider our indoor play space to be an indoor dog park. We have personally raised many dogs from puppy-hood while attending daycare and have not had issues with them learning the difference during house training.

What if I'm running late for pick up?

Please Call before 7:00PM if you may arrive outside normal operating hours. If staff cannot reach you by 7:30PM with numbers provided: Staff will feed your pup (House Food), tuck them into bed and apply appropriate fees.

Can I bring beds, toys, blankets?

We do not recommend bringing anything other than your dog, their food, and any medications. We will provide these items to prevent your items from becoming lost or damaged.

What do I need to bring with me for boarding?

All we need is your dog and their food. If necessary; any medications and any special feeder bowl. Due to our space, please we ask that you refrain from lots of luggage for your pet. You may bring their bedding, toys, treats and anything else you prefer to make them feel at home, but we are not responsible for any lost or damaged items

Why is my dog not in group?

All dogs are in group play all day. Playing for 8 – 11 hours straight can cause a dog to be overtired and may result in safety risks. Some dogs may be removed from the group for up to an hour or so in the morning and up to an hour or so in the afternoon and there may be times that the dogs will just rest in a kennel space or rest in a room. This can depend on the energy of the dog as well as the energy in the room. Our staff determines the best times and best methods for these rest periods. Dogs that are in group play do not always have rest periods, but may have a rest period if our staff believes it is in the best interest of the safety of your dog or the
other dogs.

Do you have packages?

You may receive a discount for purchasing both daytime care and overnight lodging in bulk. Our bulk packages are designed to give greater discounts for more frequent customers and they expire 30 days from first use. These packages are non-refundable and non-transferrable. Packages must be paid in full at the time of purchase and
they may not be used to cover any past-due balances.

What is the schedule for the dogs on the weekend?

Weekends vary depending on how many dogs are on site and since the weekend is when we do deep detailed cleaning of our facility.

Any questions beside these?

We would love for you to get in contact with us! Staff will be happy to go over any questions you may have!