Close

Policies:

Our goal is for your pet to be excited to come in and you to feel at ease while you’re away. Team members of Red Rover do their very best to work with each pet individually to encourage them to be as happy and as comfortable as possible during their stay, but we need your help so we can focus on the dogs!

 

All Dogs Entering & Exiting the Lobby:

Drop off/Pick up Times are limited:

7:00 AM – 10:00 AM & 4:00 PM – 7:00 PM

arrival outside of these hours are strictly by appointment only.

7:00 AM – 8:00 AM & 6:00 PM – 7:00 PM

Please Call before 7:00 PM if you may arrive outside normal operating hours. If staff cannot reach you by 7:30 PM with numbers provided: Staff will feed your pup (House Food), tuck them into bed and apply appropriate fees. If you call before daycare closes at 7 pm, late fees are applicable at 0.20 cents per minute. If we do not hear from you by 7:00 PM late fees are applicable up to $1 per min late. If we end up tucking your pet into bed without notice, late fees are added on top of boarding charges. 

The only thing you need to bring is your dog and their food! We provide bowls, bedding and cots for the dogs that are boarding with us so it is not necessary to bring personal items. If you do decide to bring belongings for your dog, make sure that it is not something valuable and be aware that you are bringing them at your own risk. We do our best to keep close track of everyone’s belongings, but mix ups and other accidents can occur.  Red Rover will not be held responsible and will not replace lost or damaged bedding toys or other belongings.

“Rough housing” is what many dogs do; however, we do not allow aggressive behavior. We promote a social atmosphere; therefore we can only allow dogs that are comfortable in a social canine setting.

Like people, dogs occasionally have bad days too. If a dog seems to be experiencing irritability or an “off” day, we will customize their day appropriately and notify owners at pick up. We are able to tailor some aspects of your pets day to maximize their comfort, such as attempts to separate the dogs into smaller groups or shorter group time. However we are only able to do this if your dog is also still enjoying themselves. If unacceptable behavior continues, it is possible your dog will be dismissed.

We make every effort to ensure the safety of every dog under our care. However, dog daycare/boarding is similar to a child’s daycare. A child can fall down or catch a cold, or encounter a bully. These are also the realities of cage-free play with dogs. However the risks with dogs are a bit different as dogs play with paws, nails and teeth, so you may occasionally see a scratch or two as well as bites and other injuries. Just as your child’s daycare does not pay for doctor’s visits when your child is injured or becomes sick, Red Rover does not pay for vet bills if your dog becomes sick or is injured while in our care. 


Common but not limited to diseases are kennel cough and oral papillomas.

Kennel Cough/Bordetella is the name for many different strains of upper respiratory diseases that cause a dog to cough or make a hacking or choking sound.  It is usually not very serious and will pass in a few days.  However, if your dog does begin coughing, we do recommend that they see a veterinarian to ensure that they receive proper treatment because the coughing can lead to more serious issues if left untreated.  (Most veterinarians prefer if you call ahead so they can give you instructions on how to enter their building in order to avoid spreading the cough.) If your dog is coughing, do not bring them to daycare until your vet has cleared them to be around other dogs (typically a week or so after their symptoms have subsided.) We do require the Bordetella vaccine for all dogs that visit us.  But, the vaccine, like a flu vaccine for people, does not prevent all strains of potential upper respiratory issues.

Oral Papillomas (CPV) are cauliflower shaped “warts” caused by the Canine Papilloma Virus. They typically appear in a dog’s mouth but can also appear on their paws or elsewhere.  They most commonly appear in dogs with weaker immune systems or puppies. CPV is contagious and while very few dogs will contract them if they are around another dog with warts, since most dogs’ immune systems are strong enough to ward against them, Red Rover does not allow dogs that have visible warts in relation to CPV to participate in group play until the warts are gone and the dog has cleared by a veterinarian.

If any injury or medical problem develops while your dog is in the care of Red Rover. We are authorized to do whatever is deemed necessary for the safety, health and well-being of your dog and you agree to be responsible for any expense incurred up to the specified limit provided by you, on your pet profile.  If our staff is concerned that your dog has become seriously injured or ill, we will contact you or your emergency contact, if possible.  However, you acknowledge that a decision may need to be made quickly, and you authorize Red Rover to take your dog for emergency treatment if and when Red Rover, in its sole discretion, deems necessary.  Veterinary care can be expensive and surgeries to correct emergency medical conditions are not always successful.  If you would prefer that Red Rover not seek emergency care for your dog, or if you would like a dollar limit on any emergency care, you must document that desire in writing with your signature in your dog’s file.  Otherwise, Red Rover will seek all available treatment possible in consultation with the veterinarian and you will be responsible for the payment or reimbursement of any expenses. Red Rover can and will use your pet’s primary vet at your request (if the Vet is available or bring them to our primary care vet: Caudle Vet Clinic, 3607 Gallatin Pike, Nashville, TN 37216. In event of emergencies after hours Red Rover will use Nashville Veterinary Specialists + Animal Emergency, 2971 Sidco Dr, Nashville, TN 37204. 

All pets must be spayed or neutered by 6 months of age. Exceptions can be made, generally for giant breeds. All exceptions are dependent on behavior during their time at Red Rover. If any issues arrive, your pet will be dismissed until their alteration. After-which your pet will be re-assessed, we recommend at least two week after alteration to wait for see if their behavior subsides. 

⇒House Food can be provided at $1 per cup. 

⇒If any fleas are found on a pet during their stay at Red Rover, a CAPSTAR will be administered at $10 per dose. Please click here for more information on CAPSTAR